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Book content quality (1=it burned fine, 5=Pulitzer prize material!)	1 2 3 4 5
Manipulative quality (1=cheaper than dirt, 5=family heirloom)	1 2 3 4 5
Customer service quality (1=couldn't imagine worse, 5=amazing)	1 2 3 4 5
Overall value (1=ripoff, 5=Wow! This is a deal!)	1 2 3 4 5
Results (1=my student(s) dropped out, 5=800 on SAT; going to MIT)	1 2 3 4 5
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