Shipping and return policiesShipping costsContiguous US: 10%; $8.95 minimumAlaska/Hawaii: 10% of non-kit orders (some items may be higher); $30 minimum Canada/Mexico: $35 + 10% of order Other Int'l: $55+20% of order; $100 minimum Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Please check with your customs office for details. Return policiesCDs and downloads are not returnable. Returns are accepted within 30 days of original ship date except as noted above. We will not assess a charge for your normal use of the product. Shipping is the customer's responsibility both ways; we do not refund shipping charges. We recommend that you insure the package on its way back to our warehouse. All returns must have a ShillerMath-issued RA (return authorization) number. If you ship product back without an RA # you will be charged a 25% restocking fee plus any additional shipping charges we incur to get the product where it belongs. For this reason, please call 888-556-MATH to get your RA # before shipping back product; we will advise where to ship when you are issued the RA # (this could vary based on your location and the product you are returning). If you live in Canada save by ordering directly from our Canadian distributor .
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